Statute

Terms of Service.

§1 Definitions

  1. The terms used in these regulations and in their annexes have the following meanings:
    1. "Delivery time" – delivery time of the Order counted in business days, from the moment of receipt of the Order by the indicated carrier (i.e. the entity providing courier services) until the moment of handing over the Order to the Customer;
    2. "Lead time" – Order processing time counted in business days, from the moment of confirmation of the Order by the Store until the moment of handing over the Order for shipment to the indicated carrier (i.e. the entity providing courier services);
    3. "Team" – the first senior team of Wisła Kraków in eleven-a-side grass football;
    4. "Match Day" – the day on which the Team’s football match is played at the Stadium;
    5. "Children's Escort" – a paid service provided by the Club consisting in enabling Participants to accompany the Team’s players and referees when entering the Stadium pitch on Match Day before the start of the football match, in accordance with the Regulations and accompanying services;
    6. "FIFA" - International Federation of Association Football (French: Fédération Internationale de Football Association);
    7. "Client" – (1) a natural person who is over 18 years of age and has full legal capacity or who is over 13 years of age but at the same time under 18 years of age to the extent to which he or she may acquire rights and incur obligations, in accordance with the provisions of generally applicable law, (2) a legal person and (3) an organizational unit without legal personality but which may acquire rights and incur obligations in its own name – who intends to conclude or has concluded a Sales Agreement with Wisła Kraków via the Online Store;
    8. "Announcement" – text or graphic message displayed on the screens ordered by the Customer;
    9. "Consumer" – a natural person making purchases in the Wisła Kraków Online Store that are not directly related to his or her business or professional activity, i.e. a consumer within the meaning of Art. 22(1) of the Act of 23 April 1964 – the Civil Code (Journal of Laws of 2022, item 1360, as amended, hereinafter also referred to as the "Civil Code");
    10. "Account" – an individual user account assigned, created by completing the registration form and entering the required user data, i.e. name and surname, address details, e-mail address, telephone number, and optionally also company name and Tax Identification Number;
    11. "Gift Coupon" – a tool (identification mark) in the form of a coupon represented by an alphanumeric code (numbers and/or letters), issued by the Club on the basis of the Regulations, entitling the holder to purchase Goods offered by the Club on its basis, up to a maximum amount corresponding to the nominal value of the coupon;
    12. "Game" – a football match with the participation of the Team played at the Stadium as part of the Competition, as well as any other match played at the Stadium that is organised or in which the Team participates, if the Club sells time for such a match;
    13. "Official Fanshop" – the official stationary store of Wisła Kraków located at Reymonta 20 in Kraków (30-059).
    14. "PZPN" – Polish Football Association;
    15. "Statute" – these regulations of the Wisła Kraków Online Store, together with annexes, specifying the terms and conditions of sale in the Wisła Kraków online store;
    16. "Child Escort Regulations" – Annex No. 4 to the Regulations;
    17. "Regulations for mass events" – “Regulations of the mass event organised by the Wisła Kraków SA Sports Association at the Henryk Reyman Municipal Stadium in Kraków” available on the Club’s website;
    18. "Regulations for the Sale of Time on Large Screens" – Annex No. 3 to the Regulations;
    19. "Stadium Regulations" – "Regulations of the sports facility of the Henryk Reyman Municipal Stadium located at ul. Reymonta 20 in Krakow" available on the Club's Website;
    20. "GDPR" - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
    21. "Games" – annual professional league competitions in men’s eleven-a-side football in Poland in which the Team participates, annual football competitions for the Polish Cup or annual international competitions organised by UEFA (including in particular: the Champions League, the Europa League, the European Conference League);
    22. "Higher power" – a circumstance resulting from or attributable to actions, events, lack of events or accidents which the Club could not reasonably have foreseen and which are beyond the Club’s control, including, but not limited to: weather preventing the organisation of the Match, collapse, flood, fire, explosion, earthquake, subsidence, structural damage, epidemic or increased number of cases and spread of infectious diseases (e.g. SARS-CoV-2) or other natural physical disaster, lack or insufficient supply of electricity, satellite connections and other communication connections, military operations, riots, strikes, terrorist activities, social unrest, national mourning, decision of investigative bodies, local government or government administration, decisions of FIFA, UEFA, Ekstraklasa SA, First Football League, PZPN, MZPN and any entities controlling or managing football competitions, as well as decisions of the owner or entity managing the Stadium, occurring during the Match and in the period preceding the Match;
    23. "Wisła Kraków Online Store", "Online Store", "Shop" – website, which is a platform for placing Orders, located at the following website address: www.sklep.wislakrakow.com,
    24. "Seller", "Wisła Kraków", "Administrator", "Club", "Organizer" – Sports Association Wisła Kraków SA with its registered office and address in Kraków (30-059), at 20 Reymonta Street, e-mail: sklep@wislakrakow.com, NIP: 6771022149, REGON: 350908122, entered into the register of entrepreneurs maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the KRS number: 0000130748, share capital PLN 86 162 300.00 (fully paid up);
    25. "Stadium" – Henryk Reyman Municipal Stadium in Kraków (30-059) at 20 Reymonta Street or another facility where the Team plays Matches as a home venue, if the Club sells time on large screens for such a match;
    26. "TV screens" – large screens for the audience gathered at the Stadium, located in the eastern and western stands near the crown of the Stadium;
    27. "Commodity" – a movable item identified as to its identity, delivered by the Seller, presented in the Online Store, which may be the subject of a Sales Agreement, and within the meaning of Annex No. 3 – a twenty-second period of displaying the Message ordered by the Customer on the Screens during the Match;
    28. "Participant" – a participant of the Children’s Escort, i.e. a minor aged 5 to 12;
    29. "UEFA" - Union of European Football Associations;
    30. "Sales Agreement", "Sale" – a Goods sales agreement concluded between Wisła Kraków and the Client, under which Wisła Kraków undertakes to transfer ownership and release the Goods indicated in the Order, and within the meaning of Appendix No. 3 – to issue a Message, and the Client undertakes to pay Wisła Kraków the specified price of the Goods, increased by shipping costs, under the terms specified in the Regulations. Within the meaning of Appendix No. 4 – a Child Escort service sales agreement concluded between Wisła Kraków and the Service User, under which Wisła Kraków sells the Service User a Participant's place on the Child Escort, and the Service User undertakes to pay Wisła Kraków the price of a place on the Child Escort, under the terms specified in the Regulations;
    31. "Service User" or "Caregiver" – the parent/legal representative of the Participant, who represents the Participant in all legal actions except for actions concerning contracts concluded in minor current matters of everyday life, registering the Participant’s participation in the Children’s Escort;
    32. "Order" – an offer to conclude a Sales Agreement submitted by the Customer or Service Recipient via the Store or in another manner indicated in the Regulations or in the annexes to the Regulations.

§2 General provisions

  1. The Online Store is run by Wisła Kraków.
  2. The Regulations define the rules for using the Online Store, concluding Sales Agreements via the Online Store, placing Orders, delivering the ordered Goods to the Customer, paying the sales price of the Goods and shipping costs by the Customer, the right to withdraw from the Sales Agreement, submitting and considering complaints.
  3. The use of the Online Store is possible provided that the Customer meets the following minimum technical requirements:
    1. having a computer, laptop or other multimedia device with access to the Internet,
    2. having access to e-mail,
    3. having access to a web browser: including Microsoft Edge, Google Chrome, Mozilla Firefox, Safari or Opera,
    4. minimum recommended screen resolution: on mobile devices – 280x653 px, on computers – 800x600 px.

§3 Conditions for placing and fulfilling Orders

  1. The sale of Goods and the placing of Orders through the Store is carried out in accordance with the principles set out in the Regulations.
  2. The Seller guarantees that each of the Goods is brand new, free from any defects, including physical and legal ones, and has been legally introduced into the Polish market.
  3. The Seller's obligation under generally applicable law is to provide the Customer with the Goods in accordance with the concluded Agreement.
  4. The display of the Online Store does not constitute a commercial offer within the meaning of Article 66 of the Civil Code.
  5. Orders may be placed exclusively through the Store. For the avoidance of doubt, the Seller does not allow orders to be placed via mobile phone or email.
  6. In the case of Goods for which there are sales records or for which the Seller has indicated that they will be available at a later date, the Seller will inform about the date of their availability by means of separate messages.
  7. In order to place an Order, the Customer is obliged to create an account by providing an e-mail address and setting a password in the form of an alphanumeric code consisting of at least 12 (in words: twelve) characters, which must include one capital letter, one number and one special character.
  8. An account is assigned to a single Client and is accessible to anyone who logs in using their login and password. The Client is fully responsible for maintaining the confidentiality of their login and password.
  9. The Account is created free of charge and for an indefinite period. The Customer may cancel their Account at any time without providing a reason by notifying Wisła Kraków by email at sklep@wislakrakow.com or by mail to Wisła Kraków's registered office address.
  10. The customer may consent to receiving commercial information and consent to the use of telecommunications terminal equipment for direct marketing purposes by providing his/her e-mail address (newsletter service) or telephone number.
  11. The condition for using the Online Store's services is to read and accept the Terms and Conditions. The Customer is obligated to read the Terms and Conditions before placing an Order.
  12. When placing an Order, the Customer must provide their name, surname, delivery address, telephone number, and confirm acceptance of the Terms and Conditions. If the Order is placed by a Customer who is not a natural person, the Customer may provide their name or company name, and Tax Identification Number (NIP).
  13. The Customer places an Order by clicking the "buy and pay" button. In accordance with the provisions of the Civil Code, an offer submitted by the Customer is binding on the Customer if Wisła Kraków immediately confirms receipt of the offer by sending a message to the Customer's email address.
  14. If the Order can be fulfilled, Wisła Kraków will send a message to the Customer's email address informing them of their acceptance of the offer. Upon sending the message, a Sales Agreement is concluded. If the Order cannot be fulfilled, Wisła Kraków will immediately inform the Customer, and any payments made by the Customer will be refunded.
  15. By concluding the Sales Agreement, Wisła Kraków agrees to transfer ownership of the ordered Goods to the Customer and deliver them to the Customer. The Customer agrees to pay the price of the Goods and other costs incurred by the Customer, including shipping costs, and to collect the ordered Goods. The Goods will be delivered within the territory of the Republic of Poland, as well as within the European Union and beyond.
  16. The acceptance of the Order for execution begins immediately after the amount constituting the price of the ordered Goods or the price of the ordered Goods together with shipping costs, if the Goods are to be delivered to the Customer, is credited to the bank account of Wisła Kraków.
  17. Orders can be placed via the Store and email 24 hours a day, 7 days a week.
  18. Orders in the Online Store are fulfilled by the Seller in the order in which they are received.
  19. Wisła Kraków shall not be liable for its actions or omissions in the event that the failure to perform an obligation or improper performance of an obligation occurs as a result of Force Majeure.

§4 Payment

  1. The price listed for each Product is binding from the moment the Customer receives confirmation of Order acceptance, as referred to in §3, section 11 of the Regulations. Information on the price of the Product, its features, and essential properties is available on the Online Store website and is provided next to the Product presented.
  2. The prices of Goods available in the Online Store do not include the costs of delivery of the Goods.
  3. The prices of the Goods and delivery costs available in the Store are given in Polish zloty and include value added tax (VAT) at the currently applicable rate.
  4. For an Item that has been reduced in price, the lowest price that was in effect during the 30 days prior to the reduction will be displayed next to the new price. If the Item has been on sale for less than 30 days, the lowest price that was in effect during the period from the Item's introduction to the sale until the reduction will be displayed next to the reduced price.
  5. Wisła Kraków offers, among others, the following payment methods:
    1. via the PayU payment integrator;
    2. via gift cards, the regulations of which constitute Annex 5 to the Regulations.
  6. The Customer is obliged to pay for the Order in accordance with the separate regulations of the payment method he has chosen.
  7. The Customer will be entitled to purchase certain Goods and make a donation to Wisła Kraków's statutory purposes. In such a case, the Order amount will be increased by the donation amount indicated by the Customer.

§5 Delivery

  1. Wisła Kraków accepts and processes Orders with the utmost care.
  2. Deliveries of Goods are carried out within the territory of the Republic of Poland and abroad.
  3. The Customer may use the following delivery methods for the ordered Goods:
    1. within Poland via DPD and InPost Paczkomaty 24/7;
    2. to other countries via Polish Post.
  4. The Customer may also collect the Goods ordered and paid for via the Online Store at the Official Fanshop.
  5. Estimated Order Fulfillment Time is 5 business days. For personalized products, the estimated Order Fulfillment Time is 5 to 10 business days.
  6. If the Store does not complete the Order within 30 days from the date of its placement, the Customer has the right to withdraw from the Sales Agreement.
  7. Orders placed after 10:00 AM will not be processed on the same day.
  8. The days on which the Order is shipped depend on the selected delivery method of the ordered Goods and are as follows:
    1. in the case of InPost Paczkomaty 24/7 – Orders are shipped from Monday to Friday;
    2. in the case of DPD – Orders are shipped on Tuesdays, Thursdays and Fridays.
  9. Delivery of the Order to the Customer is subject to payment, unless the Sales Agreement provides otherwise.
  10. The cost of shipping the Order within Poland is:
    1. PLN 16 (in words: sixteen zlotys 00/100), if the Order is sent via Inpost Paczkomaty 24/7;
    2. PLN 18 (in words: eighteen zlotys 00/100), if the Order is sent via DPD.
  11. The cost of shipping the Order to countries other than Poland is:
    1. PLN 59 (in words: fifty-nine zlotys 00/100) for shipping within Europe;
    2. PLN 99 (in words: ninety-nine zlotys 00/100) for shipping to countries outside Europe
  12. The estimated delivery time of the Goods is sent to the Customer via email. The delivery time of the Goods may be extended during periods of sale or special promotions.
  13. The Customer can check the status of his Order via his account in the Online Store.

§6 Newsletter

  1. Wisła Kraków may provide services to Customers in the form of sending a newsletter containing, in particular, information on the activities conducted by Wisła Kraków, offers of Goods and services, as well as products and services offered by its sponsors or partners.
  2. The Customer may consent to receiving the newsletter using the e-mail address or telephone number provided in the Order form by checking the appropriate checkbox on the Store's website.
  3. The newsletter is sent free of charge for an indefinite period. The customer may unsubscribe from the newsletter at any time without giving a reason by sending a relevant statement to Wisła Kraków using the methods indicated in §3, section 8 of the Regulations or by clicking the appropriate link in the newsletter received from Wisła Kraków.
  4. The list of current sponsors and partners of the Club can be found on the official website of Wisła Kraków in the "Sponsors and Partners" tab.

§7 Safety rules

  1. The Customer is obliged to comply with the prohibition on providing content to the Store:
    1. causing disruption of operation or overload of the Store or other entities participating directly or indirectly in the provision of electronic services,
    2. that may violate the personal rights of third parties, copyrights, intellectual property rights, business secrets or will in any other way violate the applicable legal order or good customs,
    3. containing computer viruses, in particular "Worms", "Trojan horses", "keyloggers", or other source codes, files, folders or computer programs that are harmful or affect the operation of the Store,
    4. causing the sending of commercial information not requested by recipients (SPAM) or other content prohibited by law, or
    5. other illegal content.
  2. Wisła Kraków reserves the right to carry out maintenance or modernization works on the Store system, which may cause temporary difficulties or make it temporarily impossible for Customers to use the Store.

§8 Withdrawal from the contract and return of goods

  1. A Customer who is a consumer, as well as an individual entering into a Sales Agreement directly related to their business activity, if the content of the Sales Agreement indicates that this person is not a professional entity, may withdraw from the Sales Agreement within 14 days without giving any reason, by notifying Wisła Kraków by sending a written declaration to the Seller's address or by email to sklep@wislakrakow.com. A sample withdrawal form is provided as Appendix 2 to the Terms and Conditions. The Customer may use the template form, but it is not obligatory.
  2. The deadline referred to in paragraph 1 above expires after 14 days from the date on which the Customer or the person acting on their behalf comes into possession of the Goods. In the case of a Sales Agreement under which the Goods are delivered separately, in batches, or in parts, the deadline runs from the date on which the Customer or the person acting on their behalf comes into possession of the last of the Goods.
  3. The Customer is obligated to immediately, and no later than 14 calendar days from the date on which they withdrew from the Sales Agreement, return the Goods to the Store at their own expense or hand them over to a person authorized by the Store to collect them. To meet the deadline, it is sufficient to return the Goods to the Seller's address before the deadline expires.
  4. Goods returned by the Customer should be appropriately packaged to prevent damage during transport. Where possible, the Goods should be packaged in their original packaging. Returned Goods must be in unaltered condition, i.e., they must have original tags and show no signs of wear. Goods should be returned with all accessories and equipment, as well as the sales documents, such as a receipt or VAT invoice.
  5. The Customer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
  6. The Store will immediately, no later than 14 calendar days from the date of receipt of the Customer's declaration of withdrawal from the Sales Agreement, return all funds received from the Customer, including the costs of delivery of the Goods (excluding additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method available in the Store). The costs of returning the Order are borne by the Customer. The Seller will refund funds using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method that does not incur any costs for the Customer. The Store may withhold the refund of funds received from the Customer until the Goods are returned or the Customer provides proof of shipment to the Seller's address, whichever comes first.
  7. The Customer does not have the right to withdraw from the Sales Agreement in the cases referred to in Art. 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2020, item 287, as amended), in particular in relation to a contract the subject of which is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to meet their individual needs, or audio or visual recordings, computer programs delivered in a sealed package, if the package was opened after delivery, or the subject of which is a good that spoils quickly or has a short shelf life, or the subject of which is a good delivered in a sealed package that cannot be returned after opening for health protection or hygiene reasons, if the package was opened after delivery.
  8. If the Customer fails to collect the ordered Goods within 14 days of being notified by the Club that the Goods are ready for collection, the Club will grant the Customer an additional 7-day deadline to collect the Goods. Failure to collect the Goods by the Customer by the end of the additional 7-day deadline will be deemed a withdrawal from the Sales Agreement, and the Club will refund the Customer the funds paid for the Goods. These funds may be reduced by the actual, documented costs of preparing, storing, and re-introducing the Goods to the market, but not exceeding 10% of the price of the Goods. In each case, the Customer has the right to obtain information on the amount of the deducted costs and the basis for such costs, and the Goods will be included in the re-sale.

§9 Complaint procedure

  1. The Customer who is a Consumer has the right to make a complaint regarding the non-conformity of the Goods with the Sales Agreement after presenting proof of purchase of the Goods.
  2. The Consumer has the right to make a complaint regarding the non-conformity of the Goods with the Sales Agreement if:
    1. The Goods are not suitable for the purposes for which they are normally used, taking into account applicable legal provisions, technical standards or good practices
    2. The Goods are not available in such quantity and do not have such features, including durability and safety, and in the case of goods with digital elements also functionality and compatibility, that are typical for goods of this type and which the consumer may reasonably expect, taking into account the nature of the goods and the public assurances made by the Store, in particular in advertising or on the label, unless the Store proves that:
      1. was not aware of the public assertion in question and, judging reasonably, could not have been aware of it, or;
      2. before the conclusion of the contract, the public assurance was corrected in accordance with the conditions and form in which the public assurance was given, or in a comparable manner, or;
      3. the public assurance had no influence on the consumer's decision to conclude the contract;
    3. The goods are not delivered with the packaging, accessories and instructions that the Consumer could reasonably expect to be provided;
    4. The Goods are not of the same quality as the sample or model that the Club made available to the Consumer before concluding the Sales Agreement and do not correspond to the description of such sample or model, provided that the lack of conformity of the Goods with the Sales Agreement existed at the time of sale and became apparent within a period of up to 2 (in words: two) years from the date of sale of the Goods.
  3. The right to complain is not available if the Customer was aware of the defect at the latest at the time of conclusion of the Sales Agreement.
  4. Due to the non-conformity of the Goods with the Sales Agreement, the Consumer has the right to bring the Goods into compliance with the Sales Agreement by:
    1. repair;
    2. exchange;
    and if the Store refused to bring the Goods into compliance with the Sales Agreement, the Consumer has the right to:
    1. price reduction;
    2. withdrawal from the Sales Agreement.
  5. The Consumer has no right to withdraw from the Sales Agreement referred to in paragraph 5 above if the non-conformity of the Goods with the Sales Agreement is immaterial.
  6. Complaints can be submitted through the Store (using the contact details provided in the Terms and Conditions and the "Contact" tab), and in the case of courier and letter delivery, directly to the courier, postman, or at the post office. In the event of a complaint, the Customer is required to provide proof of purchase of the Goods and a detailed and substantiated description of the defect.
  7. Complaints should be submitted in writing or via e-mail to the addresses indicated in §8 section 1 of the Regulations.
  8. In the event of a complaint regarding the Goods, the Customer is obliged to deliver the Goods in question to the registered office of Wisła Kraków at the expense of the Club.
  9. Complaints are considered within 14 days from the date of receipt of the returned Goods by Wisła Kraków or the Customer providing proof of its shipment to the Club's address, whichever occurs first.
  10. If the warranty complaint concerns Goods which must be returned to the Customer after the complaint has been considered, the Seller will inform the Customer about this and deliver the Goods covered by the complaint to the delivery address indicated in the Order.
  11. Any refund in connection with a warranty complaint will be made using the same payment method used by the Customer to pay for the Goods covered by the complaint within 14 days from the date of informing the Customer about the acceptance of the complaint.
  12. In the event of a complaint, the Customer may return the ordered Goods to the Official Fanshop.
  13. In relation to Customers who are not Consumers within the meaning of the Civil Code, the Seller's liability under the warranty is excluded.
  14. If, following a complaint submitted by the Consumer, the dispute is not resolved, Wisła Kraków refuses to participate in the out-of-court resolution of consumer disputes.
  15. In the event of any omissions in the submitted complaint, Wisła Kraków will contact the Customer submitting the complaint through the contact method chosen by him/her to supplement them.
  16. The provisions of the Civil Code and the provisions of the Consumer Rights Act (Journal of Laws of 2014, item 827) shall apply to the Seller’s liability for complaints, taking into account the provisions of this paragraph.

§10 Warranty

  1. Goods offered in the Store may be covered by a warranty granted by the manufacturer, distributor or other entity (hereinafter "Guarantor").
  2. If a warranty has been granted for a given Good, its detailed terms and conditions (including the warranty period and the complaint procedure) are specified in the warranty document issued by the Guarantor, attached to the Goods or made available in electronic form.
  3. The Store is not the Guarantor of the Goods, unless otherwise expressly stated in the Goods description. In such a case, the Store performs the Guarantor's obligations in accordance with the warranty document.
  4. Warranty rights are exercised directly against the Guarantor in accordance with the terms specified in the warranty document. At the Customer's request, the Store may act as an intermediary in submitting a warranty claim to the Guarantor; however, the Store is not responsible for the manner and timing of the Guarantor's review of the claim.
  5. Submitting a warranty claim does not limit or exclude the Customer's rights under applicable law, in particular warranty rights towards the Store as the seller.
  6. The warranty period and the scope of the Guarantor's obligations may vary depending on the type of Goods and are specified in each warranty document. If the warranty period is not specified, it is 2 years from the date of delivery of the Goods to the Customer, in accordance with Article 577 §4 of the Civil Code.

§11 Final provisions

  1. Wisła Kraków makes every effort to ensure that the information contained in the Store is complete, accurate, and reliable. However, errors may occur when updating the Store, such as errors in the displayed price, configuration, images, or descriptions, for which Wisła Kraków is not responsible.
  2. Individual settings of the Customer's computer device may cause differences between the visualization of the Goods on the Customer's computer and the actual appearance of the Goods (this may apply in particular to the color of the Goods).
  3. Wisła Kraków honors all Customer rights provided for in applicable law. The provisions of these Terms and Conditions and their annexes are not intended to limit or exclude any Customer rights arising from mandatory provisions of law. In the event of any inconsistency between the provisions of these Terms and Conditions and their annexes and the above provisions, these provisions shall prevail, and the remaining provisions shall remain in force to the fullest extent permitted by law.
  4. In matters not regulated in the Regulations or its annexes, the provisions of generally applicable law shall apply, in particular the Civil Code and the Act of 30 May 2014 on consumer rights (Journal of Laws of 2020, item 287, as amended) and other applicable acts.
  5. The Regulations do not apply to the purchase, return or exchange of Goods purchased in the Official FanShop.
  6. Wisła Kraków reserves the right to amend the Regulations, in particular to adapt their provisions to generally applicable laws. The Seller will make the amended Regulations available both in the Official FanShop and in the Wisła Kraków Online Store via a durable PDF medium. Any amendments to the Regulations will take effect on the date the durable PDF medium is published on the website available at www.sklep.wislakrakow.com. In the event of any amendments to the Regulations, a notice of the amendment will be published on the website indicated above.
  7. In the event of a change to the Regulations, all Sales Agreements concluded and Orders placed before the date of entry into force of the change to the Regulations will be implemented in accordance with the Regulations in the wording applicable on the date of conclusion of the Sales Agreement or placing of the Order by the Customer.
  8. The Regulations are available for inspection free of charge at the registered office of Wisła Kraków and are each time made available before the conclusion of the Sales Agreement in the form of a durable PDF medium, which allows for storage and reproduction in the course of ordinary activities.
  9. The court having jurisdiction to resolve any disputes that may arise from the application of the Regulations is the common court having jurisdiction in accordance with applicable law.
  10. Annex No. 1 to the Regulations constitutes the principles of personal data processing which also apply to Annexes No. 3, 4 and 5 (i.e. the regulations on the Sale of time on Large Screens, the regulations on the Child Escort and the regulations on Gift Vouchers).
  11. Annex No. 2 to the Regulations is an example of a withdrawal form.
  12. Annex No. 3 to the Regulations constitutes the regulations for the sale of time on video screens.
  13. Appendix No. 4 to the Regulations constitutes the regulations of the Children's Escort.
  14. Appendix No. 5 to the Regulations constitutes the regulations for Promotional Coupons.
  15. The annexes constitute an integral part of the Regulations, and the capitalized terms used therein have the meaning adopted in the Regulations.
  16. The Regulations enter into force on 1 July 2025.

Appendix No. 1 to the Regulations of the Wisła Kraków online store

PERSONAL DATA PROCESSING PRINCIPLES

  1. Pursuant to Article 13 of the GDPR, Wisła Kraków hereby informs that, within the scope defined in the Terms and Conditions, Wisła Kraków is the controller of the personal data provided by the Customer. Wisła Kraków is responsible for using the data securely, in accordance with the Terms and Conditions, the agreement, and applicable regulations.
  2. The personal data processed include: first name, last name, date of birth, telephone number, email address, and, if the purchaser selects a delivery option, the delivery address. In the case of purchasing the Child Escort service, in addition to the personal data of the Service Recipient listed above, the personal data of the Child Escort Participant will be processed – their first name, last name, date of birth, and image – in accordance with the principles set out in Appendix 4 to the Regulations. In the case of purchasing Goods in the form of a display of a Message ordered by the Customer on a large screen, if the Customer obtains the written consent of a third party, in addition to the Customer's personal data, the personal data of a third party will be processed – their first name, last name, and/or image.
  3. The personal data of Customers using the Online Store will be processed by Wisła Kraków for the following purposes:
    1. in order to conclude and perform a contract to which the data subject is a party, including an agreement regarding the maintenance of an account in the Online Store and a Sales Agreement concluded as a result of placing an Order (pursuant to Article 6 paragraph 1 letter b) of the GDPR) – as long as there is a relationship justifying such processing, in particular as long as the Customer maintains an active user account in the Online Store or for the period necessary to fulfil the Order, consider a complaint or any other type of complaint or request, as well as for the limitation period for claims arising from the services provided or the sale made;
    2. in order to fulfil the legal obligation incumbent on the Controller in connection with the accounting and tax settlement of the activities conducted by the Online Store, as well as the exercise of consumer rights arising from generally applicable provisions (pursuant to Art. 6 sec. 1 letter c) of the GDPR) – for the period necessary to maintain accounting and tax documentation in accordance with the law (as a rule, for 5 years from the end of the calendar year in which the transaction was made);
    3. in order to pursue the legitimate interest of Wisła Kraków, consisting in particular in:
      1. handling notifications, complaints, requests and inquiries, assessing satisfaction with products and services and the quality of customer service, as well as ensuring security and efficient communication with the customer;
      2. ensuring a high level of service provision as well as achieving internal administrative, analytical and statistical purposes;
      3. establishing, pursuing or defending against possible claims related to the services provided and products sold,
      4. conducting promotional and marketing activities, including preparing and transmitting, including by e-mail or telephone, information about the activities conducted by Wisła Kraków, creating offers of products and services dedicated to a given user, ensuring more effective reaching of a selected group of recipients, including in connection with affiliate marketing conducted by Wisła Kraków,
    pursuant to Article 6(1)(f) of the GDPR – until the fulfilment of the legitimate interests pursued by Wisła Kraków constituting the basis for the processing of personal data or the Client effectively objects to such processing or withdraws consent to such activities, whichever comes first.
  4. Personal data may be made available by Wisła Kraków to the following third parties:
    1. providers of services provided to Wisła Kraków in the scope of maintaining and operating the Online Store website,
    2. suppliers of IT systems used to maintain the account or to make purchases in the Online Store,
    3. entities processing online payments,
    4. entities providing Wisła Kraków with services necessary to run and operate the Online Store, including companies providing accounting, legal, advisory, auditing, consulting, marketing, profiling and parcel delivery services,
    5. public authorities, including courts, at their justified request or if such an obligation results from legal provisions or is required for the defence or pursuit of claims.
  5. Personal data will not be transferred outside the European Economic Area or to international organisations.
  6. Individuals whose personal data is processed by Wisła Kraków have the right to access their personal data, including obtaining information regarding the processing of their personal data and their rights under the GDPR. They also have the right to rectify or erase their data, the right to request the restriction of their processing, the right to data portability, if the processing is automated, and the right to object to processing – in the cases and under the conditions specified in the GDPR.
  7. If an individual requests Wisła Kraków to exercise their rights and there are reasonable doubts as to their identity, Wisła Kraków may request additional information necessary to confirm their identity. Wisła Kraków will respond to such requests without undue delay, and preferably within one month of receiving the request.
  8. If Wisła Kraków proves that the requests of a given person are manifestly unfounded or excessive, in particular due to their continuous nature, Wisła Kraków may:
    1. charge a reasonable fee, taking into account the administrative costs of providing the information, communicating or taking the requested action;
    2. refuse to take action on the request.
  9. Wherever the processing of personal data is based on the data subject's consent, that person has the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, please contact Wisła Kraków by email at iodo@wislakrakow.com, by phone at 12 630 76 00, by post, or directly at ul. Reymonta 20, 30-059 Kraków, or by clicking the link in emails received from Wisła Kraków.
  10. The data subject has the right to lodge a complaint with the President of the Personal Data Protection Office if he or she believes that the processing of his or her personal data violates the provisions of the GDPR.
  11. To the extent that personal data is processed for the purpose of performing a contract and fulfilling Wisła Kraków's legal obligations, its provision is voluntary, but necessary for the conclusion, performance, and settlement of a contract (the consequence of not providing personal data is the inability to conclude a contract). In other respects, the provision of personal data is voluntary and is not a condition for concluding any contract.
  12. In order to conduct marketing activities, Wisła Kraków uses profiling activities, i.e. it analyses information about website users, including Customers, and assesses their purchasing preferences in order to present them with an offer tailored to their characteristics or corresponding – in Wisła Kraków’s opinion – to their needs and requirements.
  13. Wisła Kraków also conducts profiling activities monitoring the internet traffic of users of Wisła Kraków websites (in particular, identifying the websites from which users entered Wisła Kraków websites) in connection with affiliate marketing conducted by Wisła Kraków.
  14. However, Wisła Kraków does not intend to make decisions that will be based solely on automated processing, including profiling, of personal data and will not produce legal effects for Customers or significantly affect them in any other way.
  15. In matters not regulated by the Regulations and concerning the protection of personal data, the provisions of the "Privacy Policy" published by the Club at: https://sklep.wislakrakow.com/polityka-prywatnosci/ shall apply accordingly.

Appendix No. 2 to the Regulations of the Wisła Kraków online store

WITHDRAWAL FORM SAMPLE

(this form should be completed and returned only if you wish to withdraw from the contract)

_______, on __ _____ ____

TS Wisła Kraków SA
Reymonta 20, 30-059 Krakow
e-mail: sklep@wislakrakow.com

WITHDRAWAL FROM THE SALES CONTRACT

I, the undersigned _____________________, declare that I withdraw from the Sales Agreement concluded on __ ____ ____ for the following Goods:

No. Name Symbol/size Number Gross unit price
1.
2.
3.
4.

Date of receipt of the Goods:
_______________________________________________________________

Client's correspondence address:
________________________________________________________________

____________________________
Customer's Signature

Appendix No. 3 to the Regulations of the Wisła Kraków online store

REGULATIONS FOR THE SALE OF TIME ON TELEVISION SCREENS

§1 General provisions

  1. These regulations define the rules and conditions for selling time on the screens.
  2. The provisions of the Online Store Regulations and, to the extent supplementary, the provisions of this annex apply to the purchase of Goods.

§2 Terms of sale and display of messages

  1. Wisła Kraków is the owner of the screens during the Matches and is entitled to their commercial use.
  2. Wisła Kraków enables Customers to use the Screens for a fee by purchasing the Goods in order to display a message they have previously submitted.
  3. The number of messages that can be displayed in each Match is limited to a maximum of five (5). Each message is displayed continuously for twenty (20) seconds. If the maximum number of Orders for a given Match is reached, the Order will be fulfilled during subsequent Matches.
  4. The Customer places an Order via the Store under the terms and conditions specified by the Store.
  5. By placing an Order, the Customer confirms knowledge and acceptance of the provisions of the Regulations.
  6. If the Customer places an Order less than twenty-four (24) hours before the Match Day on which the message is to be displayed, Wisła Kraków will make every effort to display the message on that Match Day. If the Club fails to display the message due to the situation referred to in the preceding sentence, Wisła Kraków will immediately refund the funds to the Customer's bank account, and the Customer waives any claims against the Club or its legal successors in this regard.
  7. The price of the Goods is available in the Store.
  8. The price of the Goods may be subject to discounts.
  9. Wisła Kraków reserves the right to edit the message that is the subject of the Order if it is necessary for its broadcast, to which the Customer consents.
  10. With respect to the content of the message, the Customer is obligated to comply with generally applicable laws, sanitary recommendations, as well as the provisions of the Regulations, principles of ethics, and respect for generally accepted moral values. The Customer is responsible for any statements made in connection with the purchase of Goods. Activities that are inconsistent with this provision may include, but are not limited to:
    1. propagating hatred and depreciating individuals or communities on the grounds of race (including, in particular, racist actions), denomination, religion, nationality, sexual orientation, health condition, etc.; or
    2. promoting inhumane and unethical behavior or behavior that is generally considered offensive; or
    3. activities that contribute to the dissemination or promotion of addictions; or
    4. actions that harm the good name of the Republic of Poland worldwide or that tarnish national symbols, in particular insulting, destroying, damaging or removing an emblem, banner, standard, flag, ensign or other state symbol; or
    5. activities promoting vulgar, obscene content that goes beyond the value of artistic expression; or
    6. activities that are unsustainable or may pose a risk to animal welfare or have a negative impact on the environment; or
    7. activities promoting non-compliance with good road safety practices, promoting dangerous behaviour on the roads and in other aspects of life (e.g. flagrant violation of traffic regulations, pyromania); or
    8. activities that contribute to the dissemination or promotion of communist or fascist ideology or addictions to the extent that they violate applicable legal provisions, including the Act of 26 October 1982 on Upbringing in Sobriety and Counteracting Alcoholism; or
    9. promotion and acceptance of any manifestations of violence.
  11. The message and all text and graphic content used in it may not:
    1. refer to a sports club other than Wisła Kraków or a player of a sports club other than Wisła Kraków, or
    2. be used for commercial purposes, in particular for advertising, promotion or business purposes, although it may be used to welcome a specific entrepreneur present at the Match, or
    3. violate the decisions or regulations of entities, bodies and associations organizing and controlling the Competition, in particular Ekstraklasa SA, the First Football League, the Polish Football Association, FIFA or UEFA, or
    4. infringe the rights of third parties, including in particular the rights protected by the provisions of the Act of 4 February 1994 on copyright and related rights (Journal of Laws of 1994, No. 24, item 83, as amended).
  12. The Customer shall be fully liable for damages towards Wisła Kraków in the event that the message which is the subject of the Order violates the provisions of the preceding paragraphs.
  13. In the event of a breach of the conditions specified in the preceding paragraphs, the Order will not be accepted for execution.
  14. Wisła Kraków may not be able to display the message due to Force Majeure. In such a case, Wisła Kraków will fulfill the Order during another Match. If, due to Force Majeure, Wisła Kraków only partially fulfills the service, i.e., the message is displayed on only one of the operating screens, the Customer waives any claims against the Club or its legal successors in this regard.
  15. The message may contain personal data and the image of only the Client or the person from whom the Client has previously obtained written consent to the processing of their personal data to the extent necessary to broadcast the message using their personal data, in particular their name, surname, date of birth, and/or image. In the event of a breach of the preceding sentence by the Client, the Client will pay Wisła Kraków a contractual penalty of PLN 10,000.00 (in words: ten thousand zlotys 00/100), to which the Client consents by placing an Order. Wisła Kraków has the right to demand compensation exceeding the stipulated contractual penalty if the loss incurred exceeds the stipulated contractual penalty. The Client agrees, upon each request of the Club, to immediately provide the written consent referred to in this section from the person whose personal data is to be or is being processed.
  16. In the event of a dispute arising out of the use of a third party’s personal data without their consent in a Customer Communication, to which Wisła Kraków would be a party, the Customer undertakes to join the dispute in place of Wisła Kraków.

§3 Final provisions

  1. Wisła Kraków reserves the right to amend these regulations, in particular to adapt its provisions to generally applicable legal provisions. The Seller will make the amended Regulations for the Sale of Time on Video Screens available both in the Official FanShop and in the Wisła Kraków Online Store via a durable PDF medium. Any amendment to the Regulations for the Sale of Time on Video Screens will take effect on the date the durable PDF medium is published on the website www.sklep.wislakrakow.com. In the event of a change to the Regulations for the Sale of Time on Video Screens, a notice of the amendment will be published on the website indicated above.
  2. In the event of a change in the Regulations for the Sale of Time on Video Screens, all Sales Agreements concluded and Orders placed regarding the sale of time on Video Screens before the date of entry into force of the change will be implemented in accordance with the Regulations for the Sale of Time on Video Screens in the wording applicable on the date of conclusion of the Sales Agreement or placing of the Order by the Customer.
  3. The Regulations on the Sale of Time on Large Screens are available for inspection free of charge at the registered office of Wisła Kraków and are each time made available before the conclusion of the Sales Agreement in the form of a durable PDF medium, which enables storage and playback in the course of normal activities.
  4. The processing of personal data is carried out in accordance with the principles set out in Annex 1 to the Regulations of the online store, and by placing an Order, the Customer consents to its provisions.
  5. The court having jurisdiction to resolve any disputes that may arise from the application of the Regulations is a common court in accordance with the provisions in force in this respect.
  6. The Regulations enter into force on 1 July 2025.

Appendix No. 4 to the Regulations of the Wisła Kraków online store

REGULATIONS FOR PARTICIPATION IN THE CHILDREN'S ESCORT VISTULA KRAKOW

§1 General provisions

  1. These regulations define the conditions of participation, rights and obligations of the Children's Escort Participants and the rules and conditions for the sale of Children's Escorts.
  2. The provisions of the Online Store Regulations and, to the extent supplementary, the provisions of this annex apply to the purchase of the Child Escort service.

§2 Conditions for placing and fulfilling Orders

  1. The sale of Children's Escorts and the placing of Orders via the Online Store is carried out in accordance with the principles set out in the Regulations and, to a supplementary extent, in accordance with the principles set out in the Regulations of the Online Store.
  2. The order is placed via the Online Store.
  3. Placing an Order is tantamount to acceptance of the Online Store Regulations and the Stadium Regulations available on the official website of the Organizer.
  4. The price of the Child Escort is available in the Online Store.

§3 Rules and conditions for participation in child escort

  1. The condition for participation in the Children's Escort is:
    1. placing a valid Order via the Online Store and concluding a Sales Agreement and paying the price;
    2. receiving confirmation of the conclusion of the Sales Agreement from the Organizer;
    3. acceptance of the Regulations by the Guardian and instruction of the Participant regarding the rules of participation in the Children's Escort;
  2. Children aged 5 to 12 years old and not exceeding 140 cm in height may participate in the Children’s Escort.
  3. Two working days before Match Day, the Guardian will receive details of participation in the Child Escort from the Club via email.
  4. The Guardian declares that the Participant is capable of participating in the Child Escort and that the Participant does not have any health-related reasons that may exclude him or her from participating in the Child Escort.
  5. The Service Recipient requests the commencement of the service and consents to its completion before the expiry of the deadline for withdrawal from the Sales Agreement and acknowledges that after the Club has fulfilled the service, he or she will lose the right to withdraw from the Sales Agreement.
  6. The Participant must appear at the Stadium on Match Day, together with the Guardian, at the place and time indicated by Wisła Kraków in the electronic correspondence referred to in paragraph 3 above.
  7. If the Participant is late by more than 5 (in words: five) minutes, he/she cannot take part in the Children's Escort and the money paid for participation in the Children's Escort is not refundable.
  8. In the event of illness of the Participant or an unexpected event preventing the Participant from participating in the Children's Escort, notified to the Organizer no later than 24 (in words: twenty-four) hours before the Match Day, the Participant's participation in the Children's Escort is postponed to the next available Match Day.
  9. The Participant will be instructed by the Organizer’s representative on the rules of participation in the Children’s Escort and its course from the moment of entering the Stadium’s locker room area.
  10. After arriving at the meeting point at the designated location, the Guardian hands the Participant over to the care of the Organizer’s representative and moves to the place in the stands indicated by the Organizer.
  11. The Guardian is not present during the Participants' changing, training or leading the players out onto the pitch at the Stadium.
  12. From the moment they arrive at the meeting point on Match Day until they are escorted to the Stadium stand by their Guardians, Participants are under the care of the Organiser’s representatives and are obliged to follow the instructions of Club employees regarding their participation in the Children’s Escort.
  13. Participants are obliged to follow the instructions of the Organizer's representatives during the Children's Escort, also in matters not covered by the Regulations or these regulations, but relating to the safety and organization of the Children's Escort.
  14. The Organizer reserves the right to exclude a Participant from participating in the Child Escort program if, during their participation in the Child Escort program, they fail to follow the instructions of the Organizer's representatives, or if their health indicates they are unable to participate in the Child Escort program, they may be removed from participating in the Child Escort program. The occurrence of the situations indicated in the preceding sentence does not constitute grounds for the Guardian to claim a reduction in the cost of participating in the Child Escort program.
  15. Participants participating in the Children's Escort will be assigned to individual Team players, visiting team players, or referees in order of registration. It is not possible to select a player or referee by name.
  16. During the Children's Escort, you cannot ask for autographs or photos with players or other people.
  17. Acceptance of the Regulations and conclusion of the Sales Agreement is tantamount to consent to the transfer of the right to use the image of the Participant immortalized as part of participation in the Children's Escort, in particular the name and surname, pseudonym, biographical data, appearance, statements and voice (including photos, videos and portraits, without territorial restrictions in promotional campaigns and advertising in the press, occasional publications, folders, electronic publications, websites, television and other media, in all known fields of exploitation, in particular those referred to in Art. 50 of the Act on Copyright and Related Rights, without additional remuneration:
    1. in the scope of recording and reproducing the work – producing copies of the work using a specific technique, including printing, reprographic, magnetic recording and digital techniques;
    2. in the scope of trade in the original or copies on which the work was recorded – introducing into circulation, lending or renting the original or copies;
    3. within the scope of disseminating the work in a manner other than specified in point b) above - by public performance, exhibition, display, reproduction, broadcasting and rebroadcasting, as well as making the work publicly available in such a way that everyone can have access to it at a place and time of their choice.
  18. Consent to the use of the image referred to in paragraph 17 above is granted without additional remuneration.
  19. The Participant's guardian is obliged to instruct the Participant on the responsibility for his/her belongings, as the Club is not responsible for any possible loss thereof.
  20. The Club is not liable for any damage to the health of Participants unless it is caused by the fault of the Organizer.

§4 Rules for withdrawal from participation and complaints

  1. Cancellation of participation in the Children’s Escort should be notified to the Club representative responsible for the Children’s Escort, i.e. Ms. Emilia Błaszczykowska, by e-mail to: emilia.blaszczykowska@wislakrakow.com or by phone to +48 570 356 930, no later than 3 (in words: three) days before the Match Day.
  2. In the event of cancellation of participation within the deadline specified in the first sentence, the fee paid for a place in the Children's Escort will be refunded.
  3. The Organizer reserves the right not to organize a Children's Escort due to the lack of a complete Children's Escort team on a given Match Day, of which the Service User will be informed, taking into account paragraph 6 below.
  4. The Organizer reserves the right to cancel a Participant's participation in the Children's Escort due to the occurrence of Force Majeure.
  5. Cancellation of the Participants' participation in the Children's Escort by the Organizer obliges him to refund the price resulting from the Sales Agreement, subject to paragraph 6 below.
  6. If the Organizer cancels a Participant's participation in the Children's Escort, it may be moved to another date proposed by the Organizer.
  7. Complaints regarding non-performance or improper performance of the service by the Organizer may be submitted by Guardians within 14 (in words: fourteen) days from the Match Day on which the Participant appeared in the Children's Escort.
  8. Complaints should be submitted in writing to the following address: Towarzystwo Sportowe Wisła Kraków SA, ul. Reymonta 20, 30-059 Kraków or to the following e-mail address: emilia.blaszczykowska@wislakrakow.com.
  9. The complaint referred to in paragraph 6 above should include:
    1. indication of the reason for the complaint;
    2. justification of the complaint;
    3. contact details of the person making the complaint, including telephone number and e-mail address;
    4. the request of the person making the complaint as to how the complaint should be taken into account.
  10. The Organizer will review a properly submitted complaint within 30 (thirty) days of receiving it. In justified cases, the Organizer is authorized to require the person submitting the complaint to supplement the complaint.
  11. In the event of the situation indicated in paragraph 10 above, the person submitting the complaint is obligated to supplement the submitted complaint within 7 (seven) days, to the extent specified by the Organizer. Failure to supplement the complaint within the timeframe specified in the preceding sentence will result in the complaint not being considered by the Organizer. After receiving the supplemented complaint and its proper delivery by the person submitting the complaint, the Organizer will consider the complaint within 14 (fourteen) days. After the Organizer considers a properly submitted complaint, the Organizer will notify the complainant of the resolution at the address provided in the complaint.

§5 Participant's Image

  1. Wisła Kraków may use the image of the Participants free of charge, in the form of: name, surname, nickname, biographical data, appearance, statements and voice (hereinafter jointly referred to as the "Image") for marketing, advertising, promotional, informational and similar purposes related to photography, recording, editing, modification, production, broadcast and/or public dissemination of promotional materials of the Club and/or products (hereinafter jointly referred to as the "Material") using the Image of the minor - until the advertising, marketing or promotional campaigns in which the Material has been or will be disseminated are implemented, as well as at a later date for informational, historical and archival purposes, without territorial restrictions. In particular, this consent covers any use of the minor's Image, including modifying, reproducing and displaying the Image or any of its elements by any technique, including on websites, in social media, on the radio, in the press, on television, on the Internet, on outdoor and indoor advertising media, in competitions and promotional campaigns, in combination with any content that does not violate good manners, in particular with images of other people, in commercial communications and/or using any trademarks, slogans or markings.
  2. Unconditionally and irrevocably, in connection with this consent to use the minor's Image, as well as in connection with the Material, the Service User is not entitled to demand any remuneration or any other monetary compensation from the Organizer, waiving all claims in this respect.
  3. The image may be used on the Wisła Kraków website, in Wisła Kraków social media (including Facebook, Instagram, X/Twitter, TikTok, LinkedIn); in press articles, advertisements and brochures regarding activities conducted by Wisła Kraków.
  4. The Guardian consents to the use of the Participant's image during the Child Escort by accepting the Regulations.
  5. Wisła Kraków may not use the Participant's image in a way that would damage his or her good name or present the Participant in a ridiculing manner.

§6 Processing of personal data

  1. In the scope of processing and protection of personal data, Annex No. 1 to the Regulations of the online store and the provisions of this paragraph apply to the scope of processing personal data at the Stadium.
  2. The Stadium and the area immediately adjacent to the Stadium are under video surveillance on Match Days or on days when other events organised by Wisła Kraków take place at the Stadium.
  3. Pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "Regulation", the Organizer informs that:
    1. The controller of personal data processed in connection with the monitoring is Towarzystwo Sportowe Wisła Kraków Spółka Akcyjna with its registered office and address in Kraków (30-059), 20 Reymonta Street, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000130748, NIP: 6771022149 and REGON: 350908122; share capital of PLN 86 162 300.00 (fully paid up);
    2. in all matters relating to the protection of personal data, you can contact the Company in a manner of your choice, i.e. by e-mail: iodo@wislakrakow.com, by telephone: 12 630 76 00, as well as by mail or directly at the following address: ul. Reymonta 20, 30-059 Kraków;
    3. Personal data will be processed in order for the Company to fulfill its legal obligations regarding the recording of a mass event held at a stadium or a high-risk mass event pursuant to Article 6 paragraph 1 letter b) of the Regulation in conjunction with Article 11 paragraph 8 of the Act on the Safety of Mass Events and the Regulation of the Minister of Internal Affairs and Administration on the method of recording the course of a mass event.
  4. In matters not regulated in the Regulations regarding data processing at the Stadium, Annex No. 1 of the Regulations of the Sports Facility of the Henryk Reyman Municipal Stadium located at 20 Reymonta Street in Krakow – Information Clause, available at: https://wislakrakow.com/regulaminy, shall apply.

§7 Final provisions

  1. Wisła Kraków reserves the right to amend the Child Escort Regulations, in particular to adapt their provisions to generally applicable laws. The Seller will make the amended Child Escort Regulations available both in the Official FanShop and in the Wisła Kraków Online Store via a durable PDF medium. Any amendment to the Child Escort Regulations will take effect on the date the durable PDF medium is published on the website www.sklep.wislakrakow.com. In the event of a change to the Child Escort Regulations, a notice of the amendment will be published on the website indicated above.
  2. In the event of a change in the Regulations for Child Escorts, all Sales Agreements concluded and Orders placed regarding Child Escorts before the date of entry into force of the change in the Regulations will be implemented in accordance with the Regulations for Child Escorts in the wording applicable on the date of conclusion of the Sales Agreement or placing of the Order by the Customer.
  3. The Children's Escort Regulations are available for inspection free of charge at the Wisła Kraków headquarters and are each time made available before the conclusion of the Sales Agreement in the form of a durable PDF medium, which allows for storage and reproduction in the course of ordinary activities.
  4. The organizer is not responsible for:
    1. consequences or acts of Force Majeure;
    2. any damage caused by third parties for which the Company is not liable under the law;
    3. any items left by Participants or their Guardians on the Stadium premises.
  5. The Participants' Guardians are responsible for any damage and consequences caused by them.
  6. All Participants and their Guardians are obliged to comply with these regulations, the Stadium Regulations and other applicable legal provisions.
  7. The court having jurisdiction to resolve any disputes that may arise from the application of the Child Escort Regulations is the common court having jurisdiction under applicable law.
  8. The Regulations enter into force on 1 July 2025.

Appendix No. 5 to the Regulations of the Wisła Kraków online store

GIFT VOUCHER REGULATIONS

§1 General provisions

  1. These regulations define the rules for purchasing and using Gift Vouchers.
  2. The provisions of the Online Store Regulations and, to the extent supplementary, the provisions of this annex apply to the purchase of Gift Vouchers.

§2 Rules for purchasing and using Gift Vouchers

  1. The Club undertakes to accept Gift Vouchers for redemption. Gift Vouchers are purchased through a Sales Agreement in exchange for payment by the Customer.
  2. Gift Vouchers are sold via the Online Store.
  3. The Gift Voucher will be delivered to the Customer via email to the email address provided by the Customer when purchasing the Gift Voucher. After making payment for the Gift Voucher, the Customer will receive the Gift Voucher via email, containing the Gift Voucher text, consisting of numbers and letters, which constitutes proof of purchase.
  4. Payment for the Gift Voucher via the Online Store may only be made using payment services available in the Online Store (including PayU).
  5. The Gift Voucher is subject to taxation in accordance with applicable law.
  6. The nominal value of the Gift Voucher that Customers can purchase is equivalent to the amount of money paid by the Customer, which may be any value from PLN 10.00 (in words: ten zlotys 00/100) or more, at the Customer's choice.
  7. The Gift Voucher cannot be exchanged for cash (cash or bank transfer to the Customer's bank account), in whole or in part, or for other Goods available in the Online Store. This also applies if the Gift Voucher is not redeemed within the validity period.
  8. The Gift Voucher is valid and active for 1 (one) year from the date of purchase.
  9. In justified cases, the Club reserves the right to extend the validity period of the Gift Voucher.
  10. To the fullest extent permitted by law, the Club is not responsible for the use of the Gift Voucher by a third party.
  11. The redemption of a Gift Voucher involves the purchase of Goods by the Customer in the Online Store in exchange for payment made using the code on the Gift Voucher.
  12. If the value of the purchased Goods is higher than the current nominal value of the Gift Voucher, the holder of the Gift Voucher is obliged to pay the difference between the price of the Goods and the value of the Gift Voucher, and the Goods will be released only after paying the said difference.
  13. A Gift Voucher can be used multiple times, i.e. until all funds allocated to it have been used up.
  14. Gift Vouchers cannot be combined, i.e. the Customer may only use 1 (in words: one) Gift Voucher in one transaction.
  15. Gift Vouchers cannot be combined with other (promotional) coupons.
  16. The Gift Voucher cannot be used to pay for the delivery of Goods.
  17. The Gift Voucher is non-refundable.
  18. The Club has the right to refuse the redemption of a Gift Voucher in the following cases:
    1. the expiry date of the Gift Voucher, or
    2. the Gift Voucher is damaged to such an extent that it cannot be read, or
    3. the Gift Voucher has been fully redeemed beforehand, or
    4. indicated in the Regulations.

§3 Final provisions

  1. Wisła Kraków reserves the right to amend the Gift Voucher Terms and Conditions, in particular to adapt its provisions to generally applicable laws. The Seller will make the amended Gift Voucher Terms and Conditions available both in the Official FanShop and in the Wisła Kraków Online Store via a durable PDF medium. Any amendment to the Gift Voucher Terms and Conditions will take effect on the date the durable PDF medium is published on the website www.sklep.wislakrakow.com. In the event of any amendment to the Gift Voucher Terms and Conditions, a notice of the amendment will be published on the website indicated above.
  2. In the event of a change to the Gift Voucher Regulations, all Sales Agreements concluded and Orders placed regarding Gift Vouchers before the date of entry into force of the change will be implemented in accordance with the Gift Voucher Regulations in the wording applicable on the date of conclusion of the Sales Agreement or placing of the Order by the Customer.
  3. The Gift Voucher Regulations are available for inspection free of charge at the Wisła Kraków headquarters and are always made available before the conclusion of the Sales Agreement in the form of a durable PDF medium, which allows for storage and reproduction in the course of ordinary activities.
  4. The court with jurisdiction to resolve any disputes that may arise from the application of the Gift Voucher Regulations is the common court with jurisdiction under applicable law.
  5. The processing of personal data is carried out in accordance with the principles set out in Annex No. 1, and by placing an Order, the Customer consents to its provisions.
  6. The Regulations enter into force on 1 July 2025.

Wisła Kraków SA Sports Association

Reymonta 20, 30-059 Krakow
tel: (+48) 12 630 76 00 | e-mail: sklep@wislakrakow.com
NIP: 677-102-21-49 | REGON: 350908122 | KRS: 0000130748
Share capital: PLN 86,162,300.00 (fully paid up)
The regulations are effective from 1 July 2025.

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