Privacy Policy

Maintaining the confidentiality of your data is extremely important to us and we feel responsible for the security of your personal data. processed in connection with our activities. Our goal is to provide transparent and understandable information to the people whose data we process. We process all related matters. That's why we have prepared this Privacy Policy, which describes the purposes and the basis for processing personal data, as well as the rights of data subjects. This Policy contains information about our processing of data, including data of participants in sports events organized by the Administrator and customers of the Store Internet Administrator or people who have agreed to receive our newsletter.

Who is the Personal Data Administrator?

The administrator of personal data, i.e. the entity deciding how the personal data provided to us will be used, is Wisła Kraków Sports Association SA (hereinafter referred to as "Administrator", "we") with its registered office in Kraków, address: ul. Reymonta 20, 30-059 Kraków, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the KRS number: 0000130748, NIP: 677-102-21-49, REGON: 350908122, capital share capital: PLN 81,287,300 (paid in full).

The Administrator processes your personal data always in accordance with all provisions of generally applicable law, and in particular in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "Regulation".

DPO

In all matters related to the processing of personal data, you can contact us via e-mail correspondence: iodo@wisla.krakow.pl , telephone number: 12 630 76 00 or directly at the following address: ul. Reymonta 20, 30-059 Kraków.

Where do we store your data?

We store collected personal data on servers located in the Republic of Poland. We do not plan to transfer your data to third countries or international organizations. However, if your personal data is transferred to a third country, e.g. in connection with our use of services provided by suppliers using servers located outside the EEA, we will take appropriate legal precautions and safeguards to ensure security and integrity of personal data.

Who has access to your data?

We do not sell or exchange your personal information for marketing purposes. Your information may be transferred to external entities providing services to the Controller, in particular IT service providers; companies, with whom we cooperate in the field of website management, sale of our products (entities enabling making online payments, courier companies), legal, tax or accounting advisors. In each case, your personal data is transferred based on an appropriate contract, obliging the recipient to keep your data confidential and protect them against unauthorized disclosure, deletion or modification.

In cases provided for by law, we also transfer your personal data to state or other authorities. authorized entities, in particular - when you purchase a ticket or season ticket for a match organized at the Stadium where your matches are played by Wisła Kraków (most often: Henryk Reyman Municipal Stadium in Kraków at ul. Reymonta 20) – Your the data is available to the entity managing the central system for identifying participants of mass events.

What are the purposes, basis and duration of processing your data?

The purposes, basis and duration of processing of your personal data in each case result from your decisions. activities and relationships between you and the Administrator. Below we present the possible purposes of personal data processing along with with an indication of the legal basis and the expected period of such processing.

Purpose of processing	Legal basis	Storage period
Conclusion and performance of the ticket/season ticket sales agreement and ensuring the possibility of participating in events organized by us events covered by the ticket/pass	Article 6 paragraph 1 letter b) of the Regulation	For the duration of the contract and then until the expiry of the deadlines for pursuing claims arising from it
Conclusion and performance of the agreement regarding the maintenance of an account in our Online Store and the concluded sales agreement as a result of placing an order	Article 6 paragraph 1 letter b) of the Regulation	For as long as the relationship justifying the processing exists, in particular for as long as you keep your account active user in the Store or for the period necessary to complete the order you placed, consider the complaint or any other type of complaint or request, as well as for the limitation period for claims arising from the services provided or sales made
Fulfilling our legal obligations as a football match organiser, including ensuring safety of people participating in the match in accordance with the provisions of the Act of 20 March 2009 on safety mass events	Article 6 paragraph 1 letter c) of the Regulation	For a period of 2 years from the date of the last purchase of an admission ticket or the provision of another document entitling you to attending a football match, in relation to stadium surveillance recordings – for a period of 3 months, unless the relevant state authorities will oblige us to store the recording for a longer period
Fulfillment of legal obligations imposed on us under separate provisions, in particular the provisions accounting and tax	Article 6 paragraph 1 letter c) of the Regulation	For the period resulting from such provisions (e.g. data will be stored for the limitation period related to them) tax liabilities)
Fulfillment of our legitimate interest in establishing the existence and pursuing claims and taking up defense against claims filed against us	Article 6 paragraph 1 letter f) of the Regulation	For the duration of the contract between us and then for the limitation period for claims related to it conclusion and implementation
Fulfilling our legitimate interest in enabling us to contact you efficiently in the event of changes in the organisation or cancellation of the match, including due to the need to implement sanitary instructions or other restrictions and solutions recommended to us by government, local government or other institutions state	Article 6 paragraph 1 letter f) of the Regulation	For the period necessary to perform the contract between us; in principle, until your rights are exercised resulting from the purchased ticket/pass
Fulfillment of our legitimate interest in handling notifications, complaints, requests and inquiries your website, assessing satisfaction with products and services and the quality of service, ensuring a high level of service provision, as well as for internal administrative, analytical and statistical purposes	Article 6 paragraph 1 letter f) of the Regulation	Until the fulfilment of our legitimate interests, but no longer than 2 years from your last contact with us
Fulfillment of our legitimate interest in conducting promotional activities, advertising, commercial and marketing purposes regarding products and services offered by the Administrator and its partners and sponsors	Article 6 paragraph 1 letter f) of the Regulation	Until the fulfillment of the legitimate interests pursued by us and constituting the basis for processing personal data or until you effectively object to such processing
Conducting promotional, advertising, commercial and marketing activities related to products and services offered by us, as well as by our partners and sponsors, via e-mail or by telephone, if you have agreed to this form of communication	Article 6 paragraph 1 letter a) of the Regulation	Until you withdraw your consent to the processing of your data
Fulfillment of our legitimate interest in ensuring a smooth connection, convenient use of our website and ensuring the assessment of the security and stability of the system by collecting information exchanged between your device and our server when you visit our website	Article 6 paragraph 1 letter f) of the Regulation	Until the fulfilment of our legitimate interests, but no longer than 2 years from your last contact with us

To the extent that your personal data is processed based on consent, you may withdraw it at any time, by contacting us at the addresses or telephone numbers provided in this Policy. Your withdrawal of consent will remain however, without affecting the lawfulness of personal data processing based on consent before its withdrawal withdrawal.

The need to provide personal data

To the extent that personal data are provided for the purpose of concluding a contract with us (e.g. a ticket or season ticket sales contract, an account management agreement in an online store or a sales agreement for products available in the store), this application is voluntary, but, as a rule, it is necessary for the conclusion and performance of the contract. Failure to provide certain data may prevent you from placing an order.

To the extent that your data is processed for the purpose of pursuing our legitimate interests, its provision is voluntary and is not a condition for entering into any contract. In practice, however, it may prevent or hinder your use of the all the services we offer.

What rights do you have in relation to the processing of your personal data?

In accordance with the provisions of the Regulation, you have a number of rights related to our processing of your data. personal data. You can exercise these rights primarily by contacting us, preferably via the addresses or telephone numbers indicated in this Policy. We will process your requests and applications without undue delay, no later than However, not later than within one month. In the event that, due to the complex nature of the request or the number of requests, the response was not possible within this period, we will inform you about this, indicating the estimated date of our response.

The right to access data

At any time, you can obtain confirmation of whether and which of your data we process, for what purpose, to whom it can be transferred or how long they will be stored. You can also obtain a copy of the personal data being processed.

The right to rectify data

You have the right to request the rectification of your personal data if it is incorrect, as well as the completion of your data. incomplete.

The right to delete data

In situations specified in the provisions of the Regulation, you have the right to request the immediate deletion of your personal data. processed by us. This right does not apply in particular to situations where further processing of your data is necessary for us to comply with a legal obligation or to establish, investigate or defend claims.

The right to restrict processing

In situations specified in the provisions of the Regulation, you have the right to request the restriction of the processing of your personal data. In such a case, we will be able to process your data, with the exception of storage, only with your consent, for the purpose establishing, pursuing or defending claims, in order to protect the rights of another natural or legal person or for important reasons public interest of the European Union or a Member State.

The right to data portability

If we process your personal data in an automated manner, based on your consent or a concluded contract, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format. This copy may be sent to you or to another entity indicated by you.

The right to object

To the extent that we process your personal data to pursue our legitimate interests, you may submit Object to such processing. In such a case, we will generally no longer be able to process the data. You also have the right to object to receiving direct marketing materials, including the preparation of analysis of your profile, which is carried out in order to prepare such materials. You can opt out of receiving direct marketing materials by following the instructions included in each such email.

The right to submit a complaint to the supervisory authority

If you believe that we are processing your personal data in an inappropriate manner, you can lodge a complaint with the supervisory authority is the President of the Office for Personal Data Protection.

Profiling your personal data

In order to conduct marketing activities, we use profiling activities, i.e. we analyze information about users of our website and evaluate their shopping preferences in order to present them with an offer tailored to their needs their characteristics or corresponding – in our opinion – to their needs and requirements. We also conduct activities of a profiling monitoring the internet traffic of users of the Administrator's websites (in particular identifying websites from which users accessed our sites) in connection with our affiliate marketing. However, we do not intend to make decisions based solely on automated processing, including profiling, personal data and causing legal effects to you or influencing you in a significantly different way way.

Cookies

Cookies are small pieces of information in the form of text files, sent by the server and saved after website of the person visiting our website (e.g. on the hard drive of a computer, laptop or memory card) smartphone, depending on what device you use to visit our website). Cookies are included in the protocol HTTP, which is used for communication between a web server and a browser. Their functions are mostly standard for browser settings. Cookies are used to customize the content of pages to your preferences. user and to increase the usability and personalization of website content.

We may process data contained in cookies for the following purposes:

• identifying customers as having an account in the Online Store;
• maintaining the logged-in client's session;
• remembering products added to the cart to place an order;
• adapting the content of the Online Store website to individual customer preferences;
• ensuring the security and reliability of the service;
• keeping anonymous statistics showing how the Online Store website is used.

If you do not agree to the use of cookies, you should select the appropriate settings in your browser. The process of consenting to the use of cookies varies depending on the browser used. by your browser. However, please note that blocking or deleting cookies may cause difficulties in the use of our websites and, in some cases, prevent you from using some of their features.

Detailed information on how to change cookie settings and how to delete them yourself in the most popular web browsers they are available in the help section of the given web browser.

Links to other websites

Please be advised that our website contains links to other websites. We recommend that you review their policies. privacy policies applicable there, as we cannot be held responsible for them.

Updates to our Privacy Policy

We may need to update our Privacy Policy in the future. The latest version will always be available on our website. website www.wisla.krakow.pl , where you can at any time check the current status of data protection information.